How can I lay the foundation for quality? | Academic Papers Help

How can I lay the foundation for quality?.
Part One- must be 400-600 words, APA Style format references, NO PLAIGIRISMS PLEASE
The CEO of your firm has heard from several of his peers in town that major new quality initiatives almost always require some kind of culture change.

Discuss how a company s culture can affect its quality performance from both a positive and negative manner.
Give at least 2 specific examples of each

Part Two- must be 1,000-1,250 words, APA Style format references, NO PLAIGIRISMS PLEASE
Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:

Name of the company, what it does, and the kind of competition it faces
The specific event or issue that drove it toward embarking on a formal quality improvement program
A description of any implementation challenges
What results were achieved (be specific)
Any disappointments or unresolved issues
What you learned from doing the research

How can I lay the foundation for quality?